Delivery
All orders unless states otherwise will be delivered within 2 - 7 working days.
All orders to mainland England will be shipped FREE of charge.
(should you need your item sooner please contact us via email info@furnitureedit.com or by telephone and our customer service team will work on securing a quicker delivery timescale : 0800 009 6820
Please note that due to the nature of "purchase order items" your order may be delivered in separate consignments.
Non-deliveries
Should our delivery of your order not be successful or rejected by yourself:
All further delivery attempts may incur additional charges.
Can I track my order?
For medium - large items our delivery partners will mostly provide a tracking number.
Do I get a delivery timeslot?
Most of our delivery partners will give you a timeslot on the day of the delivery. This is usually a window ranging from one to four hours, depending on the courier.
Can I collect my order from you myself?
As an online only business this is not a service we currently provide.
Can I change my delivery date?
Please use the contact us or live chat and a member of our customer service team will assist you.
What if I miss my delivery?
Our delivery partner will leave a note to explain your next steps - there may be a redelivery charge.
I’ve ordered more than one item, will they arrive together?
We work with various couriers and suppliers, so if you've ordered multiple items, they may arrive separately. You'll receive a tracking code for each consignment to know when to expect your deliveries.
Can you assemble my furniture for me?
Most items will require minimal assembly however items that do require more will be provided with the adequate instructions - our delivery partners do not assemble the good for you.
What to do when my item(s) arrive?
ALL DELIVERIES MUST BE CHECKED BY THE RECIPEINT FOR DAMAGE AT THE POINT OF ARRIVAL
(Do not sign for your goods unless you are completely satisfied with the condition)
Please ensure all deliveries are inspected in detail for damage to the packaging and item(s) inside, should you find any damage, please take the appropriate images of the damaged packaging or item and refuse the delivery. Kindly forward the images over to our customer service team explaining you have had to refuse delivery - we can then support you with the process of the exchange.
Once the items have been signed for and accepted as "good condition" we will not be able to assist further with any defects that may occur.
What locations require an additional surcharge for delivery?
Please contact a member of the team to see if surcharges apply to your item and obtain surcharge pricing for the below postcodes.
Scotland Postcodes: |
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EH, DG, FK, G, KA 1-26, 29, 30, KY, ML, PA 1-19, TD |
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Scotland Postcodes: |
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AB, DD, IV 1-28, 30-32, 36, 40-49, 52-56, 63, KW 1-3, 5-14, PA 21-38, PH 1-26, 30-41, 49-50A10 |
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Wales Postcodes: |
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LL, LD, SY16-20, 23-25 |
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Wales Postcodes: |
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SA |
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South West Postcodes: |
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TQ, TR, EX, |
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PL/PR |
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Northern Ireland: |
QUOTE |
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Southern Ireland |
QUOTE |
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Channel Island |
QUOTE |
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